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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicole Montgomery

Nicole Montgomery

October 16, 2025

5  out of  5
rating by Nicole Montgomery
"Quick and easy service!"
We responded:
"Thank you, Nicole! I'm happy you found our service quick and easy. We aim to make your experience as smooth as possible. Let us know if there's anything else we can assist you with!"
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Chris

October 8, 2025

5  out of  5
rating by Chris
"Friendly and helpful as always"
We responded:
"Chris, thank you for your kind words! I'm happy to know you find our service friendly and helpful. Let us know if there's anything else we can assist you with!"
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Jacub Klockziem

September 15, 2025

5  out of  5
rating by Jacub Klockziem
"Saint johns office I have car and now home insurance threw Steve I appreciate them working relentlessly to develop a family feeling connection over a customer feeling! Solid rates. Solid people. Cindy for car insurance(very respectful) Dyre for home insurance(very informative)"
We responded:
"Thank you, Jacub! I'm happy to know that you feel a family connection with our office. It's great to hear that Cindy and Dyre provided you with respectful and informative service. We appreciate your trust in us for both your car and home insurance needs. If there's anything else we can do for you, just let us know!"
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Andrea Franco

September 15, 2025

5  out of  5
rating by Andrea Franco
"I highly recommend! Josh was able to save me $130 per month on my insurance, with even more coverage than I had before. He was professional and made the process so easy. I can’t say enough great things about both Steve and Josh!"
We responded:
"Andrea, thank you for your fantastic recommendation! I'm happy to hear that Josh was able to assist you in saving money while enhancing your coverage. It's wonderful to know that we made the process smooth and professional for you. If you ever have more questions or need further assistance, feel free to reach out!"
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Eric Slee

September 12, 2025

5  out of  5
rating by Eric Slee
"Great initial service set up Josh was exceptional on patience and knowlege"
We responded:
"Thank you, Eric! I'm happy to hear that your initial service setup went smoothly and that Josh provided exceptional assistance. We appreciate your feedback and are always here to help with any questions or needs you may have. Thanks for choosing us!"
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Lane Aubil

August 20, 2025

5  out of  5
rating by Lane Aubil
"Great people and awesome help"
We responded:
"Lane, thank you for your kind words! I'm happy to hear that you found our team helpful. We’re always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
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Willard Cook

June 10, 2025

5  out of  5
rating by Willard Cook
"Friendly, helpful and affordable."
We responded:
"Thank you, Willard! I'm happy to hear that you found our service friendly, helpful, and affordable. We strive to make every interaction a positive one. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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leesa

June 3, 2025

5  out of  5
rating by leesa
"Very helpful in getting me the best rate possible for car and rental insurance!"
We responded:
"Thank you for your review, Leesa! I'm happy we were able to assist you with your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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James Oliver

May 22, 2025

5  out of  5
rating by James Oliver
"Josh was super jealous and very speedy with his communication and dedication to getting the quote done as quickly and efficiently as possible"
We responded:
"Thank you, James! I'm glad to hear that Josh impressed you with his quick and efficient service. We appreciate your feedback and are here to assist you with any future insurance needs. Feel free to reach out anytime!"
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Zack Woolsey

May 9, 2025

5  out of  5
rating by Zack Woolsey
"Joseph was the Man! Helped me with everything I needed to get done and explained things so they made sense to me."
We responded:
"Thank you, Zack! I'm glad to hear that Joseph was able to assist you effectively and provide clear explanations. We appreciate your feedback and are here for any future needs or questions you might have."
Profile photo of Will Sparks

Will Sparks

May 3, 2025

5  out of  5
rating by Will Sparks
"Great place, has that small town friendliness. Joseph did a great job made sure I was covered on my auto and even took time to make sure my family and children were covered in any life events. I’ve had insurance for 25 years but never had an agent who really cared or took that extra time. Thanks again!"
We responded:
"Thank you, Will, for sharing your experience! I'm happy to hear that Joseph provided you with such attentive service and ensured your coverage needs were met. It's wonderful to know that our team's dedication made a difference for you and your family. If you ever have more questions or need assistance, we're here to help!"
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Joshua Miller

May 2, 2025

5  out of  5
rating by Joshua Miller
"Great customer service"
We responded:
"Thank you, Joshua, for your feedback! I'm glad you appreciated our customer service. If you have any questions or need assistance in the future, feel free to reach out."
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LashLife Studio

April 15, 2025

5  out of  5
rating by LashLife Studio
"Josh provided excellent customer service that included a quick response time, a thorough explanation of my coverages, and he made sure to cater to what I wanted for my policy coverages. Thank you Josh!"
We responded:
"Thank you so much for your wonderful feedback! I'm glad to hear that Josh was able to provide you with excellent service and cater to your needs. It's great to know that his quick response and thorough explanations made a positive impact. If you have any more questions, feel free to reach out to our office anytime."
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Alyin Villarroel

April 8, 2025

5  out of  5
rating by Alyin Villarroel
"Mi experiencia con el agente Joseph García fue increíble una persona paciente y muy receptora dispuesto escucharte aunque no hables tu mismo idioma, Él encuentra la manera para poder ayudarte, Excelente servicio"
We responded:
"¡Gracias, Alyin! Me alegra saber que Joseph García te brindó un servicio tan excepcional. Su dedicación para ayudar a nuestros clientes, sin importar el idioma, es realmente valiosa. Estamos aquí para cualquier cosa que necesites en el futuro. ¡Apreciamos mucho tu confianza!"
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bernie hatt

April 3, 2025

5  out of  5
rating by bernie hatt
"Nate the one that took care of me helpful man I couldn't ask for a better rep"
We responded:
"Thank you, Bernie, for sharing your experience! I'm happy to hear that Nate was able to assist you so well. We appreciate having him on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of Sara Koenigsknecht

Sara Koenigsknecht

March 10, 2025

5  out of  5
rating by Sara Koenigsknecht
"Steve VanElls has always been professional and honest with all of my insurance needs. He is attentive and quick to respond. Also, Steve is a strong advocate in our community. He has graciously sponsored our baseball teams and our SJHS theatre department. I highly recommend Steve VanElls at State Farm Insurance!"
We responded:
"Thank you so much, Sara, for your wonderful feedback! I'm glad to know that my efforts to be professional and responsive are appreciated. Supporting our community, including the baseball teams and the SJHS theatre department, is something I'm passionate about. Your recommendation means a lot to me. If you ever need assistance or have questions, please feel free to reach out."
Profile photo of Bow Man

Bow Man

March 5, 2025

1  out of  5
rating by Bow Man
"Steve vanells is a rude jerk! And I saved $60 a month switching to farm bureau! For the same coverage"
We responded:
"We strive to assist everyone who comes to our office, whether they are a customer or not. Our team took the time to review this situation and offered assistance while also setting clear expectations for working together. While we understand that insurance decisions are personal, we stand by the importance of communication and responsibility when it comes to maintaining coverage. If there are any further concerns, we’re happy to discuss them directly."
Profile photo of Jamie Burns

Jamie Burns

January 17, 2025

1  out of  5
rating by Jamie Burns
"Wouldn't even bother. No comment on the other agents that work here, but Steve was extremely rude on the phone with a family member of mine. The lack of business ethics is a no for me."
We responded:
"Hi Jamie, I appreciate your feedback. The situation you mentioned involved your family member, whose policy was canceled due to non-payment. When I reached out to discuss this, the conversation unfortunately became tense, and I was met with disrespectful language. I remained professional throughout the call, as I always aim to treat everyone with respect, even in difficult situations. I understand this may have caused frustration, and I’m happy to discuss the matter further if needed. Thank you, Steve"
Profile photo of Mark Button

Mark Button

January 17, 2025

1  out of  5
rating by Mark Button
"Absolute crooks more than happy to take payments but will cut your insurance the very second you actually use it wouldn’t recommend much more honest companies out there mind you this was after 4 years of being a loyal customer"
We responded:
"Dear Mark, Thank you for taking the time to speak with me today, January 17, 2025. As a small business owner with a team of five, I genuinely appreciate all feedback, even when there are differing opinions. I would have liked to discuss the unpaid bill from September 23, 2024, and the subsequent coverage termination by State Farm effective October 16, 2024. Unfortunately, our call was cut short, and I was unable to address these important matters. I wish you continued success and thank you for entrusting us with your insurance needs during our time working together."
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Elizabeth

November 22, 2024

5  out of  5
rating by Elizabeth
"This state farm office has taken care of all my insurance needs! Nathan was able to bundle my home & auto insurance and got me a quote pretty quickly."
We responded:
"Elizabeth, thank you for your wonderful review! I'm glad Nathan could assist you with bundling your insurance efficiently. We appreciate your trust in our office and are always here for any future insurance needs!"
Profile photo of Becky Lynn

Becky Lynn

October 31, 2024

5  out of  5
rating by Becky Lynn
"I wanted to thank Dyre Leonard for his professional and quick work on getting my husband and I a quote. He responded right away and took the time to explain everything. He made himself available for my husband’s follow up questions as well. Great customer service!"
We responded:
"Becky, Thank you for your wonderful feedback! I'm glad Dyre was able to assist you and your husband so efficiently. It's great to know he provided clear explanations and was available for follow-up questions. We truly value providing excellent customer service and appreciate your recognition of Dyre's efforts. If you need any further assistance, please don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Cherria Engel

Cherria Engel

October 31, 2024

5  out of  5
rating by Cherria Engel
"I appreciate all the hard work Josh Ulrich did for our quote. Steve VanElls State Farm is professional and easy to work with!"
We responded:
"Cherria, Thank you for your kind words! I'm glad to hear that Josh was able to assist you with your quote. Our team strives to provide professional and easy-to-work-with service, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Cameron Johnson

Cameron Johnson

October 31, 2024

5  out of  5
rating by Cameron Johnson
"Steve VanElls State Farm is the best insurance agency in the state. I am especially thankful for our account representative, Josh Ulrich, who always goes above and beyond! I highly recommend doing business with them!"
We responded:
"Cameron, thank you for your wonderful review! I'm glad to know that you consider our agency the best in the state. Josh is indeed a valuable member of our team, and it's great to see his dedication recognized. We appreciate your recommendation and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
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Wendy Timmons

October 15, 2024

5  out of  5
rating by Wendy Timmons
"Very happy with the service and the agent nathan."
We responded:
"Wendy, thank you for your wonderful review! I'm glad to hear you're happy with the service and that Nathan has been able to assist you so well. We appreciate your feedback and look forward to continuing to meet your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"
Profile photo of Tom DeWitt

Tom DeWitt

September 19, 2024

5  out of  5
rating by Tom DeWitt
"Nathan was amazing in helping me to not only find the best coverage, but also at the lowest cost while doing so communicating with me through three different communication channels."
We responded:
"Tom, thank you for your wonderful review! I'm happy to hear that Nathan was able to assist you in finding the best coverage at the lowest cost while keeping communication seamless across multiple channels. We appreciate your feedback and are always here to help with any future needs. - Steve VanElls - State Farm Insurance Agent, Saint Johns, MI"